A Natural Gas and Electric utility in the Eastern
United States of America was maintaining their
energy efficiency tracking records and rebate
processing documents through spreadsheets and hardcopies respectively. The programs were outsourced to different service providers for maintenance. The processes for program data collection, cross
verification, and payment release were all manual. The overall business process was time consuming and cumbersome. The utility was determined to streamline and automate their business processes, and eventually make the annual assessment report generation process in a single click.